FAQ

Ordering

How does it work?

I offer a few hand embroidered options;

1- hand knits; these are my own stock that are usually one of kind and uploaded every 1st Thursday of the month @ 8pm. They are hand knitted in the UK and a preview goes up of stock by Wednesday evening. Links and dates will be on Instagram. These items tend to sell out quite quickly.

2- send in service; this is a knit you send to me that I then embroider and send back. If sold out new slots are uploaded every 1st Thursday of the month @ 8pm. Perfect if you already have a knit or if you want matching knits for siblings etc. This service doesn't sell out quite as quickly as the hand knits.

3- mini send in service; this is for non knitted items you want emrboidered with smaller name embroidery. Perfect for the front of any garment. We love it on collars, front of knits, sweatshirts, t-shirts, hats, wool jackets and scarfs | No age or size limit but please only soft clothing. This service tends to always be in stock.

4- collaborations; we do lots of reocurring collabs with amazing female businesses like Hunter + Rose, Rosie Sugden cashmere and Isla and Fraser - to keep upto date please follow on instagram or sign up to the mailing list on the home page. These tend to sell out on the night but have plenty of stock so if you're on time you should get the knit you want no problem.

5- seasonal knits; we always have new products for the upcoming season like initialed bunny, santa, pumpkin, strawberry and christmas pudding hats. Hand knitted Christmas stockings will be back in September 22 followed shortly by christmas knits. Again, best to keep upto date with new releases via the newsletter or instagram

Everything is sold out, how do I order?

Firstly, sorry there's nothing left in the store, knits don't tend to hang around long but I restock items the first Thursday of every month at 8pm (UK TIME.) Check instagram for restock updates the next date will be in the bio. I also do collaborations and pre-orders so make sure you're signed upto the mailing list for annoucments!

You can only order through the website when I restock - most hand knits are one of a kind and listed as it's own product on the store. you choose the knit you like and add your name in the personalisation box along with embroidery colour etc. From there I hand embroider and post to you!

I had an item in my basket and it disappeared?

The site does not save baskets! If you like something I really recommend buying it quickly. If it sells out sadly it just was a popular item and someone piped you to the post but never fear there will always be new items in a month!

Collaboration projects tend to sell out slower than hand knits so if you're having no luck I recommend being on time to one of those restocks and I'm sure you'll manage to nab a dreamy peice!

What time zone are you in?

I am based in the UK so we are GMT and BST depending on daylight savings - time zone converter

Do you deliver to my country? Will there be customs to pay?

I deliver worldwide except Ireland at the moment.

UK items are sent 1st class

Rest of the world is sent tracked delivery with Royal Mail

Customs; We are based in the UK so if you live in a country where tax is payable upon delivery for baby clothing then yes you will be responsible for paying the relevant duty on the item and it is not included in the final price

How long will it take to get my item?

Lead times differ with different products and should be stated on the listing and/or confirmation email

Hand knits usually take 1-4 weeks to de dispatched

Send in Service items usually take 2-4 weeks from when I recieve the item

Christmas stocking vary and the lead time will be on the bottom of the item page

Collabrations vary and will be noted on the item page

Can you embroider a knit I already own?

YES, this is our send in service. New slots go live on restock days here and anything knitted can be sent in.. Blankets, cardis, jumpers, dog jumpers, cardis etc!

If you have a non knitted item please use our mini embroidery service - Perfect for the front of ANY garment. We love it on collars, front of knits, sweatshirts, t-shirts, hats and scarfs | No age or size limit 

Can I amend my order?

Yes, but please only reply to your confirmation email with 24 hours after your order

Do not DM me, it will get lost

*sometimes I do not offer changes if we're lauching a big collab. Please take care with addresses and names when ordering.

You havn't answered my DM on Instagram!

My DMs can get a little swamped - please email me if you have a question about your order or something that isn't answered here! I'm always up for a chat or dog meme exchange when I can though.

Knits

Sizing

How do I wash the knits?

On a low 30 degree and short cycle !!never tumble dry!!

Dry laid flat

De-bobble as needed

We offer a free embroidery fix service if anything out of the ordinary happens to the stiching

Is everything hand knitted?

Most of our stock is proudly hand knitted in the UK - I have a few amazing ladies that knit for me in a selection of wools and yarns. They have years of expeince and are so talented at creating this special knits. I couldn't do it without them. 

Some collaborations peices are hand knitted/machine knitted in other countries - fair trade only

All cardigans sold are hand embroidered to order by me, Britt 

I don't see the name I need?

Every knit is done to order - handwritten and hand embroidered by me. Every photo you see are customer orders - I don't decide the names!

Can I have two names on a cardigan?

Yes, it is £6 extra but please note when collective names over 7 characters occur your second name will be on the second line

If you have a prefrence with how it will look please do let me know as soon as possible via email.

**Even if the name is part of the first name you still will be charged for a second name unless is under 6 characters 

Example; Lilly-Rose = £6 extra | Amy-Rae = no charge 

Is there a standard style of embroidery or can I choose?

As standard your chosen name will be embroidered on the back in my handwriting style, in the center, around the shoulder blades.

If you purchased initials these will be on the front, on the right side breast (2 letters only!)

You have a choice of embroidery colour on the product but some choose for me to pick whats best with the cardigan.

If you purchase a hooded knit the name will be placed where it is visible when the hood is down, usually nearer the bottom

What sizes do you go up to?

I normally have a great range of 0-3 years as standard.

Sometimes I get larger sizes in. I always do a preview 24 hr before a sale on the store

If your looking for something bigger I recommend the send in service as you can source your own knit with the perfect fit!

How many letters can fit?

I recommend only up to 9 letters on sizes 0-1 years on one line.

Larger sizes can accommodate more.

Can I buy an item even if I don't know the name of the baby yet?

Yes! Let me know when you can but the item will be saved for you - please put something like "N/A" in the personalisation box

This is for all products not just hand knits - feel free to email to confirm expected birth date.

Do you do adult knits?

Sadly not. 

You are very welcome to purchase a send in slot for them though!

Gifts

I have a selection of seasonal gifts that are always being updated here

Cashmere is super popular, along with hats and blankets

We offer a gift wrapping service too!

You can of course buy and let us know baby name when they arrive. Happy to hang onto the product til you know. Just pop something like "arriving in November 2022" in the personalisation box!

Repair and Reuse scheme

We have a dedicated page to repair and reuse initiatives including a pre loved Facebook page to sell and buy used name knits!

 

Reviews

★★★★★

★★★★★ - Absolutely beautiful cardigan. My daughter has had so many comments on it when she’s worn it! Brilliant customer service and speedy delivery too

★★★★★ - Just the most stunning cardigan, beautifully embroidered. I’m so impressed with the customer service as well. I was desperate for it to be delivered ahead of the estimated dispatch date, and was so happy when it arrived extremely early! I will definitely be recommending this wonderful business to all my friends

★★★★★ - Had been trying for weeks to get one for my little girl & can honestly say it was worth the wait (and frustration!) absolutely OBSESSED with it, even down to the packaging and little note inside. Really want a wardrobe full of these beautiful cardigans

★★★★★ - Absolutely beautiful cardigan and delightful embroidery on the back. A must have heirloom for any baby! I bought mine for my daughter to grow in to and it's perfect. I was so chuffed to get one as I know how popular these are! Keep going with the wonderful work!

★★★★★ - I cannot recommend this lovely lady enough! Feel so lucky to have one of these special jumpers for my son, something I will keep and treasure forever!

★★★★★ - Love this cardigan I purchased for my niece’s Christmas present. The lettering is amazing!

 

★★★★★ - Such a lovely item, my favourite thing I’ve purchased for my baby girl. Thank you so much I cannot wait to order again.

 

★★★★★ - Gorgeous personalised jumper for my little one. The pictures don't do it justice! Beautifully handmade cardi that I know no one else will have! The hand embroidery is really lovely and the colour makes the name really stand out :) It's just beautiful and looks fab on my little one! Also comes packaged in a really lovely canvas bag. I can't wait to order many more! :) Such a great business idea

 

★★★★★ - Obsessed with Little Worne Store. The sweaters and concept are great. Arrived super quickly, and the quality was superb. I have since ordered another, and will be ordering at least another 2 in the future

I have the BEST customers, there have been over 800 of you on Etsy so heres a link to check out the lovely reviews 

If you have any other burnin' questions that aren't answered here feel free to contact me here: hello@thelittlewornestore.com