FAQ

  • Q: I can't see any items in the store A: This means we're sold out, I restock the first Thursday of every month at 8pm. Check instagram for restock updates the next date will be in the bio
  • Q: What time zone are you in? A: I am based in the UK so we are GMT and BST depending on daylight savings - time zone converter
  • Q: How do I order? A: You can only order through the website when I restock - each knit is one of a kind and is listed as it's own product on the store. you choose the knit you like and add your name in the personalisation box along with embroidery colour etc. From there I hand embroider and post to you!
  • Q: What are the prices? A: Knits start from £30-50 depending on size etc Adult knits start from £60 all including embroidery
  • Q: Can I buy an item even if I don't know the name of the baby yet? A: Yes! Let me know when you can but the item will be saved for you - please put something like "N/A" in the personalisation box
  • Q: I had something in my cart as it disappeared/sold out A: the site does not save baskets! If you like something I really recommend buying it quickly. If it sells out sadly it just was a popular item and someone piped you to the post but never fear there will always be new items in a month!
  • Q: You havn't answered my DM on Instagram! A: My DMs can get a little swamped - please email me if you have a question about your order or something that isn't answered here! I'm always up for a chat or dog meme exchange when I can though.
  • Q: How many letters can fit? A: I recommend only up to 9 letters on sizes 0-3 years. Larger sizes can accommodate more
  • Q: What sizes do you go up to? I normally have a great range of 0-4 years as standard. I do my best to list a few of 4-6 years and sometimes I will have 6-12 years. I always do a preview 24 hr before a sale on the store
  • Q: The details i put on my order are wrong how can I change A: If you have any amendments to an order please reply via your confirmation email only. Please do not DM me, it will get lost!
  • Q: Can I buy the exact same cardigan as one I've seen on Instagram? A: Most knits are one of a kind so where I do get similar ones it is rare to be able to get the same one in
  • Q: Is there a standard style of embroidery or can I choose? A: As standard your chosen name will be embroidered on the back in my handwriting style, in the center, around the shoulder blades. If you purchased initials these will be on the front, on the right side breast (2 letters only!) You have a choice of embroidery colour on the product but some choose for me to pick whats best with the cardigan. If you purchase a hooded knit the name will be placed where it is visible when the hood is down, usually nearer the bottom
  • Q: Can I have two names on a cardigan? A: Yes, it is £6 extra but please note when collective names over 7 characters occur your second name will be on the second line
  • Q: Is every name to order, I don't see the name I need. A: Every item is done to order - handwritten and hand embroidered by me. Every photo you see are customer orders - I don't decide the names!
  • Q: Whats the sizing like? A: Check the size guide below
  • Q: Do you knit them all? A: No - I wish I could knit that fast and well! I have a few master knitter ladies that knit for me
  • Q: Can you embroider a knit I already have? A: YES, this is a new service I'm very happy to offer. New slots go live on restock days here
  • Q: How do you recommend washing the knits? A: on a low 30 degree and short cycle !!never tumble dry!!
  • Q: Do you do adult knits? A: Yes, I do small collections as often as I can - Also you can send in your adult knits here
  • Q: How long does it take once ordered? A: 1- 4 weeks to ship
  • Q: Do you ship worldwide? A: YES with royal mail
  • Q: Will I get charged taxes upon receiving my order? We are based in the UK so if you live in a country where tax is payable upon delivery for baby clothing then yes you will be responsible for paying the relevant duty on the item and it is not included in the final price

 


If you have any other burnin' questions that aren't answered here feel free to contact me here: hello@thelittlewornestore.com